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NEW QUESTION: 1
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:
Explanation:

Explanation

Box 1: No
Chat is an engagement channel that is available in Omnichannel for Customer Service. There is thus no need to purchase a third-party ISV solution to use chat in Omnichannel for Customer Service.
Box 2: Yes
SMS is an engagement channel that supports asynchronous mode of communication, and allows your organization to connect to customers by using text messages. The SMS channel is available in Omnichannel for Customer Service.
Box 3: No
Omnichannel for Customer Service is a paid add-on to Dynamics 365 Customer Service apps. It is available only when you purchase a subscription to Chat for Dynamics 365 Customer Service or Dynamics 365 for Digital Messaging.
Reference:
https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel

NEW QUESTION: 2


Answer:
Explanation:

Explanation

A TRY block must be immediately followed by an associated CATCH block. Including any other statements between the END TRY and BEGIN CATCH statements generates a syntax error.
References: https://msdn.microsoft.com/en-us/library/ms175976.aspx

NEW QUESTION: 3
Which of the following describes a use of a Configuration Item Record?
A. To record how changes to a product will be controlled
B. To record the history of a product
C. To pass responsibility for the delivery of a product to a Team Manager
D. To provide information on the approval procedure for the Work Package
Answer: B

NEW QUESTION: 4
Which of the following describes when an applicaton is able to reuse Windows login credentals?
A. Access control list
B. Principle of least privilege
C. Single sign-on
D. Pass-through authentcaton
Answer: C