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ServiceNow Certified Implementation Specialist - Customer Service Management Exam
- Exam Number/Code : CIS-CSM
- Exam Name : ServiceNow Certified Implementation Specialist - Customer Service Management Exam
- Questions and Answers : 213 Q&As
- Update Time: 2019-01-10
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NEW QUESTION: 1
Case Study 1 - Litware, Inc.
Overview
Litware, Inc. is an online retailer that uses Microsoft Power Bl dashboards and reports. The company plans to leverage data from Microsoft SQL Server databases, Microsoft Excel files, text files, and several other data sources.
Litware uses Azure Active Directory (Azure AD) to authenticate users.
Existing Environment
Sales Data
Litware has online sales data that has the SQL schema shown in the following table.
In the Date table, the dateid column has a format of yyyymmdd and the month column has a format of yyyymm. The week column in the Date table and the weekid column in the Weekly_Returns table have a format of yyyyww. The regionid column can be managed by only one sales manager.
Data Concerns
You are concerned with the quality and completeness of the sales data. You plan to verify the sales data for negative sales amounts.
Reporting Requirements
Litware identifies the following technical requirements:
- Executives require a visual that shows sales by region.
- Regional managers require a visual to analyze weekly sales and
returns.
- Sales managers must be able to see the sales data of their respective region only.
- The sales managers require a visual to analyze sales performance
versus sales targets.
- The sale department requires reports that contain the number of sales transactions.
- Users must be able to see the month in reports as shown in the
following example: Feb 2020.
- The customer service department requires a visual that can be
filtered by both sales month and ship month independently.
You need to create a relationship between the Weekly_Returns table and the Date table to meet the reporting requirements of the regional managers.
What should you do?
A. Add the Weekly_Returns data to the Sales table by using related DAX functions.
B. In the Weekly_Returns table, create a new calculated column named date-id in a format of yyyymmdd and use the calculated column to create a relationship to the Date table.
C. Create a new table based on the Date table where date-id is unique, and then create a many-to- many relationship to Weekly_Return.
Answer: B
Explanation:
Scenario: Region managers require a visual to analyze weekly sales and returns.
To relate the two tables we need a common column.
NEW QUESTION: 2
For what two purposes does the Ethernet protocol use physical addresses? (Choose two.)
A. to uniquely identify devices at Layer 2
B. to differentiate a Layer 2 frame from a Layer 3 packet
C. to allow communication between different devices on the same network
D. to allow communication with devices on a different network
E. to allow detection of a remote device when its physical address is unknown
F. to establish a priority system to determine which device gets to transmit first
Answer: A,C
Explanation:
Physical addresses or MAC addresses are used to identify devices at layer 2.
MAC addresses are only used to communicate on the same network. To communicate on different network we have to use Layer 3 addresses (IP addresses) -> B is not correct.
Layer 2 frame and Layer 3 packet can be recognized via headers. Layer 3 packet also contains physical address ->
On Ethernet, each frame has the same priority to transmit by default ->
All devices need a physical address to identify itself. If not, they can not communicate ->
NEW QUESTION: 3
Which of the following log files contains information on new applications or applications copied using the Datacap Application Wizard?
A. updatewiz.log
B. appupdatewiz.log
C. application.log
D. appwiz.log
Answer: D
NEW QUESTION: 4
毎年会社の成長を示すレポートを作成する方法。使用する機能は?
A. DATEVAL
B. PRIORVALUE
C. PARENTGROUPVAL
D. PREVGROUPVAL
Answer: D